Refund Policy

At Radium Files, we provide high-quality digital files designed to meet your needs. Due to the nature of digital products, all sales are final, and we generally do not offer refunds. However, in rare cases where a genuine issue arises, we will address it as outlined below.

Refund Eligibility

Refunds will only be considered under the following circumstances:

• Payment Errors: If there is a technical error in processing your payment, such as duplicate charges or an incorrect amount.
• File Access Issues: If you are unable to access or download the purchased files due to a verified issue on our end.
• Corrupt or Incomplete Files: If the files you receive are corrupted or incomplete, and we are unable to provide a replacement.
• Unauthorized Transactions: If a purchase is proven to be unauthorized or fraudulent.

Non-Refundable Cases

Refunds will not be issued for the following:

• Change of mind after purchase.
• Lack of compatibility with your device or software unless clearly stated in the product description.
• Dissatisfaction with the content if it matches the product description and preview.
• User error, such as purchasing the wrong file or format.

Refund Process

• Submit a Request: Contact us within 7 days of purchase at support@radiumfiles.com, providing your order details and a clear explanation of the issue.
• Review: Our team will investigate the issue, and we may request additional information or documentation.
• Decision: If the issue is deemed valid, a refund will be processed within 10 business days.

Important Notes

• Refunds will only be processed back to the original payment method.
• Radium Files reserves the right to deny refund requests that do not meet the criteria outlined above.

For any questions about our refund policy, please contact us at support@radiumfiles.com.